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General terms and conditions

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General Terms and Conditions – Quality Ants

Article 1 – Company details
Quality Ants
Owner: Paneb van Tilburg
Address: Kerkeland 2a, 6651 KN Druten
Chamber of Commerce number: 77437594
Email address: info@qualityants.nl
Website: www.qualityants.nl

Article 2 – Applicability
These general terms and conditions apply to all offers, orders, and agreements
concluded between Quality Ants and the consumer through the Quality Ants webshop. By
placing an order, the customer agrees to these terms and conditions.

Article 3 – Products
Quality Ants sells ant colonies, feeder animals, Isopods, and related supplies for keeping
insects. All images and product descriptions have been compiled with care, but
actual images may vary slightly.

Article 4 – Prices
All prices are in euros and include VAT, unless otherwise stated. Shipping costs are
€7.50 per order. Free shipping on orders over €75 within the Netherlands and over €100 to Belgium and
Germany.

Article 5 - Shipment

Orders placed before 4:00 PM will be shipped the same day. Except during peak periods.

Orders are shipped via PostNL or UPS. Shipping is Monday through Thursday. Orders placed after 4:00 PM on Thursday and up to and including Sunday
will be shipped on Monday. If you receive a shipping confirmation after 4:00 PM on Thursday,
this does not mean the package has been shipped, but that the shipping label has been created in preparation
for your order.

Article 6 – Winter Shipping & Winter Guarantee
During colder months, Quality Ants offers the option of adding a heat pack to your order.
If you choose this option, a live arrival guarantee applies. If you do not order a heat pack
during the cold season, this guarantee will be void.

Article 7 – Live Arrival Guarantee:
Ants that arrive dead will be reimbursed, but shipping costs will not. If a colony arrives alive
but later dies, this will not be reimbursed. If the package could not be
delivered on the first delivery attempt (e.g., because you were not home) and is therefore delayed, the guarantee is void. If only
a few worker ants arrive dead but the queen is alive, no reimbursement will be given.

Article 8 – Right of Withdrawal & Returns
You have the right to cancel your order within 14 days of receipt, unless it concerns live
animals (such as ants and prey animals). Live products are excluded from the right of withdrawal.
Other products can be returned within 14 days, at your own expense, provided they are unused and in
their original packaging. To exercise this right, please contact us by email.

Article 9 – Delivery times:
Quality Ants strives to ship orders within 1 to 3 business days. Delays due to
PostNL or weather conditions are not the responsibility of Quality Ants.

Article 10 – Liability
Quality Ants is not liable for damage or loss caused by incorrect use of products
or by external circumstances, such as transport delays, temperature differences or
customer negligence.

Article 11 – Force Majeure
In the event of force majeure (such as extreme weather conditions, illness, transport problems or other
circumstances beyond our control), Quality Ants has the right to suspend or
cancel delivery without any obligation to pay damages.

Article 12 – Privacy
Quality Ants respects your privacy and handles your data with care in accordance with the General
Data Protection Regulation (GDPR). Your data will be used exclusively to process
your order.

Article 13 – Disputes and applicable law
. All agreements are governed by Dutch law. Disputes will be submitted exclusively
to the competent court in Gelderland.

Version 5.0 – October 2025

Leave a review

We would really appreciate it if you would leave a review on our website or Google page after receiving your order!

Rob
There was a problem with the order, but they handled it very quickly and efficiently.
A truly great store.
Jan
Ordered three times in the past month and a half. Good and quick answers to questions via chat, and the Camponotus Nicobarensis colony was well packaged and arrived healthy (with workers and brood).
Daan
I recently ordered ants (Camponotus Cruentatus species).
They arrived very healthy and are already living in their formicarium with the outside world; they love the food I put in them.
I use the beetle jelly cups, which my ants prefer.
A jelly cup is large, and I can use it for a very long time.
If they need a little protein, I use a container of mealworms, which I also ordered from here.
I'm very satisfied and recommend this shop to everyone.
Greetings from Belgium, Daan
Nick
Visited the showroom last week, it was a pleasure to see it.
I bought a Polyrhachis dives colony and accessories, everything was perfectly arranged.
Bodhi Dubbelman
In my opinion, the best ant dealer in the Netherlands. I ordered three colonies, and they're all in top condition. Communication is also excellent.
Maykel Schollen
I received my Polyrhachis colony a few weeks ago. It wasn't my first purchase here, but as always, it was neatly packaged and shipped quickly. The ants look great and healthy; they've already been building quite a bit, so I'm very happy with them.
Thomas Overman
I've placed a few orders, everything was great! Last time, something went wrong, but I received an immediate response and a solution, plus a bonus. Excellent service.
Boaite
I have pheidole pallidula and Camponotus nicobaresis, they arrived all well. I bought pheidole, 100+ workers, so there was immediately a small outside world, many brothers, at the end of the holiday, so already 200 and the nicobaresis is also doing well.

Top service.
Mohammed
Very good quality, the queen arrived alive and healthy. There was plenty of seed and plenty of larvae and brood. The colony had 13 workers at the time of delivery. A truly enjoyable species to keep, and it's definitely worth ordering this and observing the ants. Definitely worth the small price.

Tip: be very careful and keep them in one place as much as possible; they are very sensitive.
Evan
I ordered fruit flies yesterday, and they arrived by mail today. Excellent quality and service! I'll be ordering more food soon :)
Pim Bouwens
Very fast and efficient delivery of the products. Everything was neatly packaged, and I was kept informed by email. I'm very satisfied; you've gained a loyal customer!
Ernst Bruinsma
Received the ants I ordered today. They were very well packaged and all delivered in good condition. Thank you. This webshop is highly recommended. Good, fast, and professional.
Dano
Ordered a colony a few days ago; it was well-packaged and delivered quickly. There were slightly fewer ants than ordered, as Perry himself had mentioned. I believe that's why he included extra Beatle Jelly. Truly excellent service, definitely recommended!
Carl Boeckx
I received my Aphaenogaster gibbosa colony today after a slight delay at PostNL. But after a call with Quality Ants, I was reassured that the animals would arrive safely.

This is a top-notch service.
Nick
I ordered a Camponotus fedschenkoi. It was clearly packed with great care and arrived safely. Last year I ordered a Messor barbarus queen from here, and a year later, they're also doing great. A wide selection for a great price.

In short, highly recommended.
Johan Roos
Ordered a few more things from Perry, the order arrived very quickly, and it looked great again!
I highly recommend them to everyone; they deliver quickly and the quality of the products is top-notch!
Thanks again, Perry!
Mart
Well and professionally packaged and shipped quickly.
KierownikenDushi
We order here regularly, never had any complaints, and received perfect service. Thank you!!
Koen Hommels
super good customer service, products received on time and in good condition
Joshua Krale
I bought a bunch of ants, all arrived in good condition, securely packaged. Delivered within a day, so a shipment that gets used right away!
case
This is a good website, a very large selection for a good price. I have now ordered the Messor Capitatus and have immediately been told that it will be shipped
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