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FREE products from €35

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FREE shipping from €75 within 🇳🇱 & from €100 within 🇧🇪 & 🇩🇪 | FREE products from €35

Terms and Conditions

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General Terms and Conditions – Quality Ants

Article 1 – Company details
Quality Ants
Owner: Paneb van Tilburg
Address: Kerkeland 2a, 6651 KN Druten
Chamber of Commerce number: 77437594
Email address: info@qualityants.nl
Website: www.qualityants.nl

Article 2 – Applicability
These general terms and conditions apply to all offers, orders, and agreements
concluded between Quality Ants and the consumer through the Quality Ants webshop. By
placing an order, the customer agrees to these terms and conditions.

Article 3 – Products
Quality Ants sells ant colonies, feeder animals, Isopods, and related supplies for keeping
insects. All images and product descriptions have been compiled with care, but
actual images may vary slightly.

Article 4 – Prices
All prices are in euros and include VAT, unless otherwise stated. Shipping costs are
€7.50 per order. Free shipping on orders over €75 within the Netherlands and over €100 to Belgium and
Germany.

Article 5 - Shipment

Orders placed before 4:00 PM will be shipped the same day. Except during peak periods.

Orders are shipped via PostNL or UPS. Shipping is Monday through Thursday. Orders placed after 4:00 PM on Thursday and up to and including Sunday
will be shipped on Monday. If you receive a shipping confirmation after 4:00 PM on Thursday,
this does not mean the package has been shipped, but that the shipping label has been created in preparation
for your order.

Article 6 – Winter Shipping & Winter Guarantee
During colder months, Quality Ants offers the option of adding a heat pack to your order.
If you choose this option, a live arrival guarantee applies. If you do not order a heat pack
during the cold season, this guarantee will be void.

Article 7 – Live Arrival Guarantee:
Ants that arrive dead will be reimbursed, but shipping costs will not. If a colony arrives alive
but later dies, this will not be reimbursed. If the package could not be
delivered on the first delivery attempt (e.g., because you were not home) and is therefore delayed, the guarantee is void. If only
a few worker ants arrive dead but the queen is alive, no reimbursement will be given.

Article 8 – Right of Withdrawal & Returns
You have the right to cancel your order within 14 days of receipt, unless it concerns live
animals (such as ants and prey animals). Live products are excluded from the right of withdrawal.
Other products can be returned within 14 days, at your own expense, provided they are unused and in
their original packaging. To exercise this right, please contact us by email.

Article 9 – Delivery times:
Quality Ants strives to ship orders within 1 to 3 business days. Delays due to
PostNL or weather conditions are not the responsibility of Quality Ants.

Article 10 – Liability
Quality Ants is not liable for damage or loss caused by incorrect use of products
or by external circumstances, such as transport delays, temperature differences or
customer negligence.

Article 11 – Force Majeure
In the event of force majeure (such as extreme weather conditions, illness, transport problems or other
circumstances beyond our control), Quality Ants has the right to suspend or
cancel delivery without any obligation to pay damages.

Article 12 – Privacy
Quality Ants respects your privacy and handles your data with care in accordance with the General
Data Protection Regulation (GDPR). Your data will be used exclusively to process
your order.

Article 13 – Disputes and applicable law
. All agreements are governed by Dutch law. Disputes will be submitted exclusively
to the competent court in Gelderland.

Version 5.0 – October 2025

Leave a review

We would really appreciate it if you would leave a review on our website or Google page after receiving your order!

Rob
Something went wrong with the order, but they handled it very quickly and very neatly.
A really great store.
Jan
Ordered something three times in the past month and a half. Good and quick answers to questions via chat and the Camponotus Nicobarensis colony was well packaged and arrived healthy (with workers and brood).
Zane
I recently ordered ants (Camponotus Cruentatus species)
They arrived very healthy and are already living in their formicarium with the outside world they love the food I put in them.
I use the beetlejelly cups, which is what my ants like best.
A jelly cup is large and can last a very long time.
If they need a little bit of protein, I use a bowl of mealworms that were also ordered from here.
I am very satisfied and recommend this store to everyone.
Greetings from Belgium from Daan
Niek
Visited the showroom last week, nice to see.
Bought a polyrhachis dives colony and accessories, everything was well organised.
Bodhi Dubbelman
In my opinion the best ant dealer in the Netherlands. Ordered 3 colonies and all in top condition. Communication is also great.
Maykel Schollen
I received my Polyrhachis colony a few weeks ago, it was not my first purchase here, but as always neatly packaged and shipped quickly. The ants look great and healthy, they have also been building a lot, I am very happy with them.
Thomas Overman
Placed a few orders, everything fine! Last time something went wrong, I immediately received a response and a solution + extra. Top service.
Boaite
I have pheidole pallidula and Camponotus nicobaresis all arrived in good condition, I bought pheidole 100+ workers so there was immediately a small outside world with many brothers at the end of the holiday so already 200 and the nicobaresis is also doing well Top

service
Mohammed
very good quality, the queen arrived alive and healthy.

There was plenty of seed and there were many larvae and brood. The colony had 13 workers at the time of delivery. A really fun species to keep and it is definitely worth stealing this and observing the ants. Definitely worth the small amount. Tip: look very carefully and keep them in one place as much as possible, they are very sensitive
Evan
Ordered fruit flies yesterday and they arrived today by letter. Very good quality and service! I'll be ordering some more food soon :)
Pim Bouwens
Very fast and neat delivery of the products. Everything was neatly packaged and was kept informed by email. I am very satisfied, you have a regular customer!!!
Ernst Bruinsma
Received the ordered ants today. These were very well packaged, all delivered in good condition. Thanks for this. This webshop is highly recommended. Good/fast and professional.
Dano
Ordered a colony a few days ago, it was well packed and delivered quickly. There were slightly fewer ants than ordered, as Perry himself had indicated. I believe that's why he gave extra Beatlejelly. Really top service, definitely recommended!
Carl Boeckx
Today I received my colony of Aphaenogaster gibbosa after some delay at Post.nl.

But after a phone call with Quality ants, I was reassured that the animals would arrive safely. This is top business.
Nick
Camponotus fedschenkoi ordered.

This was clearly packed with great care and arrived in good condition. Ordered a Messor barbarus queen here last year and a year later they are also doing great. Large range for a great price. In short, highly recommended
Johan Roos
Ordered some more things from Perry, the order arrived very quickly and looked very good again!!
Highly recommended for everyone, they deliver fast and top quality items!!!
Thanks again Perry!!!
Mart
Well and professionally packaged and shipped quickly.
KierownikenDushi
We order here regularly, never had any complaints and received perfect service. Thank you!!
Koen Hommels
super good customer service, products received on time and in good condition
Joshua Krale
Bought a bunch of ants, all arrived in good condition, safely packaged. So a shipment is delivered within one day and something is done with it immediately!
cas
This is a good website, a lot of offers for a good price. I have now ordered the Messor Capitatus and was immediately told that it will be shipped.
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